Users reach out to us with questions spanning account setup, payment flows, game rules, and account security. Our support team sees patterns in these enquiries—most centre on how to register, which deposit methods work fastest, how betting markets operate on Mobile Legends or Liga 1, and what happens if your login stops working. This FAQ addresses the most common scenarios so you can find answers without waiting for a support response.
This page consolidates answers to account registration, payment deposits and withdrawals, game-rule basics, and security practices. If your question isn't covered here, our English-speaking support team stands ready to assist. For detailed terms about bonuses, betting rules, or your rights as a user, please read our Terms and Conditions page and Legal Notice—those documents set out the complete operational framework for shanghai pool.
To use this FAQ effectively, scan the topic list below and jump to the section most relevant to your question. Most answers are concise and action-focused. If you need to escalate an issue—such as a suspected account compromise or a withdrawal that hasn't arrived—skip to the Support section at the bottom and reach out directly. We prioritize account-security concerns and process support enquiries within standard business hours.
Account and registrationhow to start, KYC verification, password recovery, multi-account policy
Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and regional banks
Game rules and marketsfootball betting, live-dealer tables, slots, esports, loyalty tiers
Security and account careaccount protection, access issues, support channels, jurisdiction notice
The answers below address the most frequent questions from our users. Each answer is practical and references real shanghai pool features such as our payment methods, support windows, and market coverage. If you need urgent assistance, scroll to the Support section or use our in-app chat.
Account and registration
No. We at shanghai pool enforce a one-account-per-user policy. Creating multiple accounts is a violation of our terms and may result in account suspension or funds forfeiture. If you forget your login details, use the password-recovery option rather than registering a second account. If you suspect someone has set up a duplicate account using your identity, contact our support team immediately so we can investigate and secure your account.
On the shanghai pool login screen, click "Forgot password?" and enter the email address associated with your account. We send a password-reset link to that email within minutes. Click the link, create a new password, and log in. If you don't receive the email, check your spam folder or contact our support team. Password resets are free and take only a few minutes to complete.
Payments and transactions
We support a wide range of deposit amounts to fit different budgets. Minimum deposits start from a small amount (exact threshold depends on payment method); maximum limits vary by account tier and payment method. DANA, e-wallet, mobile banking, local payment, and online payment typically allow deposits within broad ranges. Regional bank transfers via e-wallet, mobile banking, local payment, or online payment also support substantial amounts. Check your account's Cashier section to see deposit and withdrawal limits tied to your current tier. Limits may increase as you verify your account or reach higher loyalty levels.
shanghai pool does not charge internal fees on deposits or withdrawals. However, your payment provider (e-wallet, mobile banking, local payment, your bank) may apply their own processing charges. These are set by the payment provider, not by us. When you initiate a deposit or withdrawal, the Cashier screen shows the exact amount you'll send and the amount that will arrive in your account, including any third-party fees. Always review the summary before confirming your transaction.
Game rules and markets
We cover a comprehensive range of football competitions and tournaments. Liga 1 (Indonesia's top domestic league) is a core offering with fixtures throughout the season. Piala AFF, Piala Indonesia, and the Asian Cup tournaments are featured during their scheduled windows. International leagues such as the Premier League and Champions League are also available. Beyond football, we offer badminton tournaments, MotoGP motorsport, and esports titles like Mobile Legends, Free Fire, and PUBG Mobile. Market availability may vary by time of year and tournament calendar. Check the Markets section of shanghai pool for a live list of available events and competitions.
Our loyalty programme rewards consistent account activity. As you place bets and play over time, your account accumulates points tied to your total wagered amount. These points move you through account tiers, each tier unlocking benefits such as higher withdrawal limits, exclusive market access, and priority support. Tier status is tracked in your Account menu under "My Tier" or "Loyalty." Tier calculations reset on a periodic basis (check Terms for the exact cycle). Higher tiers do not require deposits—they build naturally as you use shanghai pool.
Security and account care
If your login fails or you suspect unauthorized access, do not attempt repeated logins. Instead, go to the login page and use "Forgot password?" to reset your credentials immediately. Once you've set a new password, log back in and review your Recent Activity section to check for unfamiliar transactions. If you see suspicious activity (bets you didn't place, withdrawals you didn't request), contact our support team right away with details of what you observed. We investigate account-security concerns as urgent priority and will help you secure your account and reverse any unauthorized transactions.
We offer multiple support channels: in-app chat (available during business hours), email support, and a regional phone line during peak times. Our English-speaking team responds to non-urgent enquiries within 4 business hours and prioritizes account-security issues with a 1-hour target. When you contact us, include your account username and a clear description of your issue. For account-critical problems—such as forgotten passwords, failed withdrawals, or suspected unauthorized access—flag your message as urgent so our team routes it to priority handling.
Jurisdiction notice: shanghai pool operates only where online wagering is permitted by local law. If you are unsure whether our service is available in your location, please contact support or review our Legal Notice page before creating an account. You remain responsible for verifying that access and use comply with the laws of your own jurisdiction.